az365 Terms & Conditions

1 General Provisions & Acceptance

Welcome to the az365 platform. These Terms and Conditions ("Terms") form a legal agreement between az365 ("we", "our", "platform") and you ("user", "player"). By using the az365 website, mobile version, or any associated services, you are considered to have fully agreed to these Terms.

These Terms apply to users in Bangladesh and operate according to Bangladesh Standard Time (BST, UTC+6). If you disagree with any part of these Terms, please refrain from using the platform.

Alongside these Terms, our Privacy Policy and Responsible Gaming Policy also apply and are considered an integral part of these Terms.

2 Account Registration & Eligibility

2.1 Age Requirement

To open an account and use services at az365, you must be at least 21 years old. This platform is operated for users aged 21 and above only. Accounts belonging to underage individuals will be closed immediately at any time and all deposits will be returned.

2.2 Single Account

Each user may operate only one account. Creating multiple accounts under the same person's name, on the same device, or from the same IP address is strictly prohibited. Violating this rule may result in all associated accounts being closed.

2.3 Accurate Information at Registration

At the time of account registration, you must provide truthful, complete, and up-to-date information. az365 reserves the right to close accounts and forfeit any funds if false or misleading information is provided.

• Full name (as per national ID card)
• Date of birth (for age verification)
• Active mobile number
• Valid email address (if applicable)
• Preferred payment method details

2.4 Identity Verification (KYC)

az365 may request documents to verify your identity at any time. Withdrawals may be put on hold until verification is complete. Failure to provide the required documents may result in account restrictions.

3 Account Security & Responsibility

It is entirely your responsibility to keep your account password and login details completely confidential. az365 will never ask for your password by phone or email. If you notice any suspicious activity on your account, notify our support team immediately.

To ensure security, we advise you to:

• Use a strong and unique password
• Do not use a password here that you have used elsewhere
• Avoid logging in over public Wi-Fi
• Always log out after ending your session
• Change your password regularly

4 Deposits, Withdrawals & Payments

4.1 Accepted Payment Methods

az365 supports the most popular mobile payment methods in Bangladesh. Currently accepted payment methods are: bKash, Nagad, Rocket and Upay. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank.

4.2 Minimum Amounts

The minimum deposit amount for each payment method is ৳500 (five hundred taka). Similarly, the minimum withdrawal amount is also ৳500. No transactions below this amount will be processed.

4.3 Withdrawal Policy

Withdrawal requests will only be processed to the same payment method used for the deposit. The same name and mobile number must be used for both deposits and withdrawals. Withdrawals may be delayed or rejected in the following situations:

• Account identity verification has not been completed
• Bonus wagering requirements have not been met
• Unusual or suspicious activity has been detected
• An investigation is ongoing on the account

4.4 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Currency conversion does not apply.

5 Bonus & Promotion Policy

5.1 Welcome Bonus

When making your first deposit at az365, you will receive a 200% welcome bonus of up to ৳15,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus and a total balance of ৳3,000. Alternatively, depositing ৳16,000 gives you the maximum ৳15,000 bonus for a total of ৳31,000.

5.2 Wagering Requirements

Each bonus comes with wagering requirements. The wagering requirement for the welcome bonus is 20 times (20x), calculated only on the bonus amount — not on the deposit amount.

5.3 General Bonus Usage Rules

• Each promotion is used separately — multiple bonuses cannot be used at the same time
• Bonuses are only usable on games specified in the bonus terms
• Requirements must be met before the bonus expires
• Bonuses cannot be withdrawn without meeting the wagering requirements
• Attempting to obtain bonuses through fraudulent means will result in account closure
• az365 reserves the right to modify or cancel any promotion at any time

5.4 Cashback & VIP Benefits

The az365 VIP program has five tiers: Bronze — weekly cashback up to 0.2%, Silver — up to 0.3%, Gold — up to 0.5%, Platinum — up to 0.6%, and Diamond — up to 0.8%. There is an opportunity to advance to higher tiers based on consistent play and activity on the platform.

6 Gaming Rules & Fair Play

All games at az365 are operated by software from reputable game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. The outcomes of these games are determined by Random Number Generator (RNG) technology, which is completely impartial and free from manipulation.

6.1 Game Results

If the result of any game is displayed incorrectly due to a technical error, az365 reserves the right to determine the correct result. Incorrect winnings displayed due to a technical error will be considered void.

6.2 Sports Betting

Betting is available on various sports including cricket, football, and kabaddi. Odds displayed at the time of betting are final. A bet cannot be changed after it has been accepted. If a match is cancelled or postponed, the related bet will be cancelled and the deposit returned.

6.3 Live Casino

The dealer's decision during a live casino game will be considered final. Even in the event of a disconnection, the result of the ongoing game remains applicable — results are stored on the server.

7 Prohibited Activities

Any of the following activities are strictly prohibited at az365. Violating these prohibitions may result in account closure, balance forfeiture, and legal action:

• Using the platform for money laundering or illegal purposes
• Attempting to fraudulently obtain bonus or promotion benefits
• Operating multiple accounts under the same person's name
• Using software, bots, or automated tools to gain an artificial advantage
• Exploiting vulnerabilities or technical errors in the game system
• Misconduct or harassment toward other players or staff
• Attempting to hack any part of the platform or gain unauthorized access
• Operating an account as a proxy for a third party
• Creating or operating an account under a false identity

8 Account Suspension & Closure Policy

az365 reserves the right to temporarily suspend or permanently close any account without prior notice for any of the following reasons:

• Violation of these Terms
• Fraudulent activity detected
• Failure to complete identity verification
• Suspicion of money laundering
• Use of account by an underage individual
• Extended period of inactivity
• The user's own request

To voluntarily close your account, contact our support team. After account closure, funds associated with bonuses and incomplete wagering requirements may be forfeited.

9 Intellectual Property

All content on the az365 platform — logos, designs, graphics, software, text, icons, and all media — is the intellectual property of az365 and is protected under copyright law.

Copying, distributing, modifying, or using any content from the platform for commercial purposes without prior written permission from az365 is strictly prohibited. Use for personal, non-commercial purposes is permitted only.

10 Limitation of Liability

az365 bears no liability for the following:

• Losses resulting from technical errors, server downtime, or internet disconnection
• Financial losses arising from the player's own decisions
• Losses caused by the actions of third parties
• Unforeseen circumstances (Force Majeure) such as natural disasters, government directives, etc.

The platform's services are provided on an "as-is" basis. az365 does not guarantee uninterrupted, error-free service, but we are always working to ensure the highest quality of service.

11 Privacy & Data Protection

Protecting your personal information is our priority. az365 keeps your data secure using SSL encryption and modern security technology. For details on how personal information is collected, used, and stored, please visit our Privacy Policy page.

We never sell your personal information to third parties or transfer it for commercial purposes. Information may only be shared with the relevant authorities when required by legal obligation or to prevent fraud.

12 Responsible Gaming

az365 places the highest importance on responsible gaming. Gaming is entertainment — it is not a source of income. We encourage our players to develop healthy and controlled gaming habits.

On our platform, you can set your own deposit limits, betting limits, and self-exclusion if needed. For assistance with this, please contact our support team or visit our Responsible Gaming page.

13 Changes to the Rules

az365 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will attempt to provide a notice on the platform. Continued use of the platform after updated terms are published will be considered as your acceptance of the new terms.

Therefore, it is recommended to review this page regularly. You can check the "Last Updated" date at the top of the page to see whether any changes have been made.

14 Contact & Dispute Resolution

14.1 Contact

For any questions or complaints regarding these terms and conditions, please contact our support team:

• Live Chat: Available directly on the site 24/7
• Email: [email protected]
• Language: Support is available in Bengali and English

14.2 Complaints Process

If you have a complaint, please contact our support team first. We review all complaints seriously and work to provide a fair resolution. We prioritize amicable discussion for dispute resolution.

14.3 Applicable Law

These terms and conditions are formulated on the basis of fair play, transparency, and user protection principles. In the event of any dispute, a resolution will first be attempted through mutual discussion.