az365's Privacy Policy

1 Introduction

az365 ("we", "our", "platform") is committed to ensuring a safe and reliable online gaming environment for Bangladeshi players. This privacy policy explains what kinds of personal information we collect about you when you use our website and services, how that information is used, and how we protect your privacy.

By using our services you agree to the terms described in this privacy policy. This policy should be read together with our Terms and Conditions. If you disagree with any part of this policy, please stop using our services and contact us.

2 What Information We Collect

We collect various types of information to register and manage your account on the az365 platform and to improve our services. The different categories of information are described below:

2.1 Information Provided Directly by You

Information you voluntarily share with us, such as:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Bangladeshi address
• Identity verification documents (where applicable)
• Financial transaction details (bKash, Nagad, Rocket, or Upay account details)
• Communications with our support team

2.2 Automatically Collected Information

Certain information is collected automatically when you use our platform:

• IP address and device type
• Browser version and operating system
• Site usage patterns, page views, and session duration
• Gaming activity logs
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from trusted third parties, such as payment service providers (bKash, Nagad, Rocket, Upay) or identity verification agencies. This information is used solely to ensure the security and legitimacy of your account.

3 How We Use Your Information

Collected information is used for the following legitimate purposes:

3.1 Account Management

• Creating, verifying, and managing your account
• Confirming your identity and preventing fraudulent activity
• Ensuring the protection of minors through age verification

3.2 Service Delivery

• Processing gaming services and transactions
• Facilitating deposits and withdrawals
• Managing bonuses, promotions, and VIP benefits
• Creating a personalized experience based on your preferences

3.3 Communication

• Sending important account notifications
• Responding to your inquiries through our support team
• Sending security alerts and transaction confirmations

3.4 Responsible Gaming

We may use information about your gaming activity to identify potentially problematic behavior and provide assistance where needed. az365 gives the highest priority to responsible gaming.

3.5 Platform Development

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Developing new services and features

4 Data Storage & Security

az365 gives the highest importance to the security of your information. We apply industry-standard security measures:

We use SSL encryption to keep all information transmitted between your browser and our servers secure. Your personal and financial information is stored on secure servers with restricted access.

4.1 Data Retention Period

We retain your information only for as long as it is necessary for the purposes stated in this policy, or as required to meet legal obligations. Even after an account is closed, some information may be retained for regulatory and security reasons.

4.2 Data Breach

In the unlikely event of a security breach that could affect your information, we will notify you promptly and take all necessary steps.

5 Cookie Policy

Cookies are small text files that our website stores on your device. az365 uses the following types of cookies:

5.1 Essential Cookies

These are essential for the basic functionality of the website — such as maintaining your login session, ensuring security, and delivering core services. These cookies cannot be disabled.

5.2 Functional Cookies

Used to remember your preferences (such as language settings) and to personalize your experience. You can disable these, though doing so may affect some features.

5.3 Analytics Cookies

These cookies are used to understand how our website is being used. This information is collected in aggregate form and does not identify you personally.

You can manage cookies by changing your browser settings. However, please note that disabling certain cookies may cause some features of az365 to not work properly.

6 Sharing Information with Third Parties

az365 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Providers

We work with trusted third parties who provide services on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay), game software providers, and technology infrastructure providers. These partners are given only the information necessary to deliver the specified service and are required to comply with our privacy standards.

6.2 Legal Obligations

In the case of a court order, regulatory directive, or legal requirement, we may be obliged to disclose relevant information to the relevant authorities.

6.3 Fraud Prevention

Information may be shared with relevant authorities to investigate fraudulent activity, money laundering, or other illegal activities.

7 Your Rights Over Your Information

As an az365 player, you have the following rights over your own personal information:

7.1 Right of Access

You may request a copy of the information we hold about you at any time. We are committed to responding to this request within a reasonable time.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected or updated. Some information can be updated directly from your profile settings.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. Please note that we may be required to retain some information due to legal or regulatory obligations.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing communications. Contact us and we will stop communicating with you according to your preference.

7.5 Right to Portability

You may request to receive your personal information in a structured, commonly used format and to transfer it elsewhere, where this is technically feasible.

To exercise any of the above rights, contact our support team: [email protected]

8 Protection of Minors

az365 is a platform exclusively for individuals aged 21 or above. We do not knowingly collect any personal information from minors.

We verify age during the registration process, and if we find that a minor has created an account using false information, that account will be closed immediately and all related information will be deleted.

If you believe a minor is using our platform, please notify our support immediately. For more details, visit our Responsible Gaming page.

9 Protection of Payment Information

All financial transactions at az365 are handled through Bangladesh's popular mobile financial services: bKash, Nagad, Rocket, and Upay. We follow the measures below to ensure your financial security:

• All payment transactions are protected by SSL encryption
• We never store your full payment PIN or password
• There is an automatic alert system for suspicious transactions
• Third parties involved in payment processing follow their own privacy policies

For any issues with transactions, contact our 24/7 live chat support or email [email protected].

10 Changes to This Policy

az365 may update this Privacy Policy from time to time. Updates may be needed due to new features added to the service, legal changes, or changes in business operations.

For important changes, we will notify you by email or through a notification on the platform. By continuing to use the service after any changes, you will be considered to have agreed to the updated policy.

The date of the most recent update will always be displayed at the top of this page. We encourage you to review this policy periodically.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the site
• Language: Support is available in both Bengali and English

Our privacy team is committed to responding to your request as quickly as possible. Protecting your information is our highest priority and we are always here for you.